Kiosk FAQs

If I experience an issue with the Kiosk hardware, what should I do?

• If you experience an issue with the Kiosk or Flex 3 hardware, BentoBox support can assist with basic troubleshooting and engage Samsung or Clover as needed. 

How do I clean the screen?

• Do not spray water or cleaner directly on the product. Wipe gently with a soft and dry cloth to prevent scratches. 

What kind of paper does the receipt printer use? 

• 80mm paper roll, 20 ~ 83mm paper width, 0.05 ~ 0.12mm paper thickness. Paper can be ordered directly from the Clover dashboard.

Where can I find more information on the Kiosk specs?

• All kiosk specifications can be found here. 

Find our Hardware Setup Guide here for more details.

Can I turn off the “delivery” fulfillment type in Clover or on the Flex device?

• No. All fulfillment types in Clover must be toggled on at all times.

When will the kiosk timeout? 

• The kiosk will timeout after 45 seconds of inactivity and the user will automatically be returned to the fulfillment methods screen. 

What happens if no splash screen is set in BentoBox?

• If no splash screen is set, the user will see a white screen until they tap for fulfillment methods

How are refunds processed on Kiosk orders? 

• Refunds can be processed from the Clover POS or directly from the Clover Flex 3 device.  

Can we export orders from BentoBox?

• Not at this time. If you would like to export orders, we recommend exporting them directly from the Clover dashboard and filtering by the “Kiosk” order types. 

If I add items in Clover will they automatically be added to my Kiosk [POS] Synced Menu? 

• When you add a new item in Clover and check “show online”, you’ll want to navigate to your BentoBox account > Integrations > Clover > Kiosk > and click “Sync Now”. This will ensure that the latest information is pulled over from Clover. 

Can I create an item in BentoBox and add it to the Kiosk menu?

• No, all items need to originate from the Clover POS, otherwise it may result in an error at checkout. 

My items have specific categories in Clover, will my Kiosk items be organized in the same way?

• Yes, we pull over the item categories from Clover. You’ll see your Categories listed at the top of the menu on the Kiosk for users to select from.

Can I have multiple menus on the Kiosk?

• Yes, the BentoBox Kiosk supports multiple menus (e.g. Breakfast, Lunch, Dinner). You can add menu hours for each menu in your BentoBox account > Kiosk > Location Settings. 

What happens if my items are not assigned a category in Clover?

• We recommend assigning all items to a category. If your items do not have a category associated, you will have to manually add them to a cloned Kiosk [POS] Synced Menu.