Online Waitlist


Restaurants using BentoBox Reservations or Waitlist have the opportunity to accept walk-ins via an 'Online Waitlist'.

Online Waitlist Feature

The Online Waitlist feature will allow guests to add themselves to the waitlist and view their place in line directly from their phone or computer. 

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Enable Online Waitlist

In order for your guests to access the Online Waitlist, the following must be true:

1. Online Waitlist is toggled 'On' in the BentoBox backend

2. There is currently an active shift with at least one party on the waitlist

BentoBox Backend

To enable the online waitlist, you must toggle on the 'Add to Waitlist' feature within your Reservations Location Settings. To do this, navigate to Integrations > BentoBox Reservations and select the 3 dots to access your settings. Within 'Online Booking Types', toggle on 'Add to Waitlist'. 

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Bento Book iPad App

After enabling the online waitlist feature in your BentoBox backend, the online waitlist can be opened and closed within BentoBook. 


The Diner Experience

If the online waitlist is enabled and there is an active shift with at least one guest on the waitlist, your diners will be able to 'Join the Waitlist' on the Booking widget. When a diner joins the waitlist, they will be prompted to provide their name, phone number, and email, similar to if they were making a reservation. 

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Once the diner is added to the waitlist, they will receive an SMS confirming their place in line. This SMS will also include a link to the confirmation page where they can check their updated place on the waitlist. Diners can also remove themselves from the waitlist by replying 'CANCEL'.

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Book App Experience

When a party is added to the waitlist remotely, an online waitlist tag will appear under the party name to indicate they were added via the online waitlist. They will not have a "checked in" tag as they would if added manually in person.

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