Checkless Payments is a guest-centric payment solution that eliminates the need to wait for the check by using a card saved at the time of reservation or when a diner is added to the waitlist*. This frictionless experience enhances hospitality by removing a common pain point—waiting to pay—while streamlining operations for staff.

From reservation to receipt, Checkless Payments creates a seamless journey: enabling branded guest engagement before arrival, offering flexibility and ease during service, and capturing valuable feedback and preferences post-dining.

By transforming the traditional check process into a personalized, data-driven interaction, Checkless Payments helps operators elevate service, increase efficiency, and build stronger diner relationships.

• Enhancing Operational Efficiency: Eliminate the hassle of diners waiting for the check and avoid disrupting the overall hospitality experience. This ensures a smoother operation and happier diners.

• No More Check-Limbo: With Checkless Payments, diners are free to leave at their convenience, and servers can close the check when possible. This reduces the time spent on check-related tasks, allowing staff to focus on other important duties.

• Surprise and Delight: If a diner wants to surprise and delight their party, there's no need to sneak off to the server to provide a card. Simply enroll in Checkless Payments from the start to treat your party hassle-free, enhancing the overall dining experience and encouraging repeat visits.

• Adapt to Staffing Challenges: Removing the check-drop from the steps of service can be a lifesaver during short-staffed times. Servers have the flexibility to close out a Checkless Payments check at their convenience while the table is being turned, optimizing efficiency.

• Increase Table Turn Times: With diners able to leave at will, tables can turn faster. This streamlines the dining experience, improves efficiency, and potentially increases revenue by accommodating more diners.
  

Diners will have the option to enroll in Checkless Payments. This pre-dining experience not only sets up the functionality for Checkless Payments by enrolling the customer but also provides an opportunity to highlight any additional offerings. From showcasing menu items to recent events, this enrollment process enhances the overall dining experience even before they arrive. 

1. Seamless Enrollment & Setup: Diners are guided through a simple enrollment process, where they can securely enter their card information and select gratuity preferences. 

2. Branded Diner Engagement: Operators have full control over the content shared during enrollment. This is a prime opportunity to showcase the restaurant’s personality—from custom-branded menus and special messages to upcoming events, private dining options, and seasonal highlights. Diners can also provide notes or special occasions, and even explore the restaurant’s social media or get directions, all before stepping through the door.

3. Marketing & Personalization Touchpoint: This pre-dining interaction not only enhances the diner experience but also serves as a powerful marketing tool. By highlighting unique offerings and capturing diner preferences early, you can drive engagement, reduce no-shows, and increase check size.

1. Enjoy Your Dining Experience: Once seated, diners will receive an SMS message to review their Live Check. They can choose to follow along and keep an eye on it or review it at the end of the dining experience.

2. Operational Flexibility: Servers can continue with business as usual, with the flexibility to address Checkless Payment diners based on the preference of the restaurant’s steps of service. Some options include:

   1. Host Acknowledgment: "Thank you for coming in! I see you’ve enrolled in Checkless Payments. Let me know if you have any questions about the process."

   2. Server Acknowledgment: "Thank you for enrolling in Checkless Payments. You will receive a Live Check via SMS message if you wish to review it during your experience."

   3. Final Table Touch: The final table touch is crucial for closing out the dining experience, gathering feedback, surprising and delighting diners, and addressing any issues. Even though Checkless Payments allows diners to leave at will, we understand the importance of this moment. Think of it as the bookend to the experience—confirming if they need anything, thanking them for coming, and letting them know they can leave at their convenience, just without the check drop.

3. Enhancing the Diner Experience: By eliminating the need to wait for the check, Checkless Payments ensures a smooth and memorable dining experience, allowing diners to leave at their convenience.
   

Once the dining experience concludes, Checkless Payments continues to deliver value—both for the diner and the operator—by streamlining the final steps and capturing meaningful insights.

1. Effortless Check Closure: After the party departs, the server can close the check at their convenience, freeing them to focus on turning the table or assisting other diners.

2. Automated Receipt Delivery: Once the check is closed, the diner receives a digital receipt via SMS, separate from the Live Check they may have viewed during the meal.

3. Seamless Feedback Collection: The receipt also allows diners to rate their experience with a simple 5-star system. 

4. Smart diner Profiles: Feedback and diner information are then stored as a personalized digital profile within the diner database. Diner information can include preferences, notes, past orders, and visit history. 

5. From Transaction to Relationship: Instead of a one-time payment, each Checkless Payment becomes a data-rich interaction. This empowers operators to tailor future experiences, offer personalized promotions, and build lasting diner relationships.

*NOTE: Checkless Payments for digital waitlist is not currently available, but this feature is coming soon.