Troubleshooting Printer Issues in Online Ordering for Restaurants: A Quick Guide

Here are some basic troubleshooting steps to help restaurant owners diagnose and resolve printer issues related to online ordering:

1. Check Printer Connectivity:
The first step is to ensure that the printer is properly connected to the internet and the device receiving online orders. Verify all cables and connections to rule out any physical issues.

2. Printer Power and Status:
Check if the printer is powered on and has enough paper and ink or thermal paper. Low ink or paper can often lead to printing errors. Also, ensure there are no paper jams inside the printer.

3. Network Connection:
Verify the Wi-Fi or Ethernet connection of the printer. If it’s a wireless printer, check the signal strength and reconnect if necessary. Sometimes, a simple network reset can resolve connectivity problems.

4. Printer Configuration:
Ensure that the printer is correctly configured in the online ordering system. Verify the printer settings, including paper size, orientation, and print quality, to match the system requirements.

5. Check for Software Updates:
Outdated printer drivers or firmware can cause compatibility issues. Regularly check for software updates from the printer manufacturer's website and install them to ensure optimal performance.

6. Test Print:
Perform a test print from the device connected to the printer. This can help identify if the issue lies with the online ordering system or the printer itself.

7. Restart Devices:
Sometimes, a simple restart of the printer, tablet, or computer receiving orders can resolve temporary glitches. Turn off all devices, wait for a few seconds, and then power them back on.

BentoBox integrates natively with the Epson TM-m30II-NT (Model #C31CJ95022) and the Star Micronics TSP654II printer model with CloudPRNT.
To do a hard reset on the Star Micronics or Epson printer, with the printer off, hold down the Feed button and power on the printer.
After powering on the printer, keep your finger on the Feed button until the ready and error lights start to blink blue and red. Release your finger from the Feed button to allow the test ticket to print.
The ticket itself will be longer with multiple symbols on it. Once this is complete, a hard reset is done.
For Clover Support see Step 9

8. Check Online Ordering System Settings:
Review the settings in your online ordering platform. Ensure that the correct printer is selected, and the order notifications are set up accurately. Make any necessary adjustments as per the system's guidelines.

9. Contact Customer Support:
If the issue persists after trying the above steps, don't hesitate to contact the customer support of your online ordering system provider. They often have dedicated technical support teams to assist with troubleshooting printer-related problems.

If there is an issue with the connection to BentoBox, please contact BentoBox’s support team for help and to determine the next steps.

Clover Support: (844) 864-5449 or https://www.clover.com/getsupport
ShopPOSPortal: If you purchased a printer from shopPOSportal and you need help with setup or are experiencing hardware issues, their technical support team can help! Fill out their contact form here or call them at (833) 466-4478.
Star Micronics Support: For any setup or hardware issues, you can also submit a ticket to the Star Micronics Technical Support team here or call them at (800) 782-7636 x995.
Epson Technical Support: (562) 276-1314 | Monday – Friday 7 am – 4 pm (PT)

10. Have a Backup Plan:
Consider having a backup printer on hand. In case the primary printer encounters issues, having a spare can prevent disruptions in processing orders, especially during peak hours.

By following these basic troubleshooting steps, restaurant owners can efficiently diagnose and resolve printer issues related to online ordering systems, ensuring smooth operation and excellent customer service.