BentoBox enables you to redeem digital gift cards in two way: Within BentoBox or within your POS.
How to Redeem & Reconcile your Digital Gift Cards in BentoBox
From your BentoBox dashboard, click the “Redeem a gift card” button.
You’ll be prompted to input the gift card redemption code in the Enter Digital Gift Card Code And Search field.
The redemption code is found within the customer’s email underneath Redemption Code. In this example below, the redemption code is: 33K-P4C-191
After searching, you'll be taken to a screen where you can redeem the card.
TIP: You can create specific User Permissions for your team. We strongly suggest creating one account with limited privileges to just the store so that anyone on the team can redeem online gift cards.
How to Redeem & Reconcile your Digital Gift Cards within your POS
This process varies for all POS systems. It's strongly suggested that you speak with your POS provider prior to using this method.
When a Digital Gift Card comes in, you would have to manually associate the Gift Card amount to the Redemption ID in your POS. You'll get the Redemption Code with your email notification. The redemption code is found in this example below, the redemption code is: 33K-P4C-191
You'll need to go into your POS system to associate the full gift card amount to the specific redemption code. When a guest comes in, the staff will be able to enter the Redemption Code to check the amount. This is similar to how most physical gift cards are redeemed.