Catering Settings

Once you’re set up to collect payment on your BentoBox website, it's very easy to enable or edit your catering settings.

To make changes to your Catering Settings, open up your BentoBox backend and click on Settings under the Store heading on the left hand navigation. Then click Catering from the list of options that appear.

Catering Settings

Catering Settings now exist for each location with a catering store license enabled. Each catering store license gives you the ability to customize settings for that location. Click the "Manage" button to edit these settings.

Once you’re in the Manage view for a location, you can edit a number of different settings:

 Overview: This is where you’ll add the name of your location that your guests will see (customers often include neighborhood area or city in their name, like “[Company Name] Soho”). You can also set your desired payment account, manage whether your location to active or inactive, and choose which location should be the ‘primary’ location.

Setting a location as ‘primary’ means that any new catering license added will have those same  settings applied automatically. Any items already in your store will retain their current settings. Location defaults include fulfillment methods, tax categories, and lead time.

Fulfillment Methods: Catering services can be provided through Local Delivery and/or Pickup.

Order Minimum: This is where you’ll set the minimum amounts necessary for a guest to check out. You can set a minimum for all orders, or specific minimums for delivery and/or pickup.

Notification Emails: This is where you decide who on your team receives email alerts, in general, or based on order type (delivery vs. pickup). If you do not enter an email address, notification emails will default to the email address you have set as “Email Customers Will See” in Store > Settings > General.

Order Receipts: Customize your order receipt content to give a final element of personalization to every order. This text will appear at the bottom of their order confirmation email.

Fulfillment Confirmations: Customize the text that will appear on a guest’s fulfillment confirmation email. This text will be included at the bottom of your guest’s fulfillment confirmation email.

Pre-order: Enable or disable pre-orders for catering. Use this feature if you want to give guests the option to place an order and then pay in person or over the phone. Turning this on does not affect eCommerce store items — only your catering store.

Tipping: Enable or disable adding a tip to the order. You can preset the tip options for your guests to choose from (i.e. 15%, 18%, 20%) or you can enable custom tip amount that guests can enter at time of checkout.

Blackout Dates: This is where you can add dates when catering is not available, like holidays.

Catering Fees: you can choose to set a flat fee or percentage of the total to be added as a charge to catering orders. You can choose to add a service fee for all orders regardless of fulfillment method, or for pickup only — or both. Here you can also choose whether to apply a sales tax to the service fee.

Delivery Zones and Fees: You can choose to charge a “global” delivery fee or a delivery fee “by zone.” These fees can be either flat or a percentage of a guest’s order total. Note: If you choose “global”, your catering store will accept deliveries for all guest addresses. If you want to set up delivery zones, use this article for step-by-step directions.

Cutoff Time: lets you set a daily time after which same-day orders cannot be placed. It works as a way to push orders to the next day but also factors in lead time.

The product lead time ensures that a guest cannot order an item sooner than it can be prepared.

For example: a restaurant needs 48 hours to smoke and grill their BBQ ribs. Guests are not able to set a pickup or delivery date before 48 hours. Therefore, if an order was made after the cutoff time, the order's fulfillment could be pushed for the following day. 

Pickup and Delivery Times: This is where you can set your pickup and delivery windows for each day. To set times for any day, click into the day, toggle from “Closed” to “Open,” and choose a start and end time. If desired, you can choose multiple windows per day. At checkout, your guests will see a pickup or delivery time that fits within your time window(s) and factors in lead-time for the items they’re ordering.

If you have further questions about your catering store, please reach out to support@getbento.com.