Once you’re ready to collect payments on your BentoBox, it's very easy to enable your catering settings.
To make changes to your Catering Settings, go into your BentoBox back end and click on Settings under the Store heading on the left hand sidebar. Then click Catering from the list of options that appear.
Order Minimum: This is where you’ll set the minimum amounts necessary for a guest to check out. You can set a minimum for all orders, or specific minimums for delivery and/or pickup.
Notification Emails: This is where you set routing emails for the individual type of order sent. If no emails are input, the notification emails will default to the store setting email.
Order Receipts: Customize your order receipts to give a final element of personalization to every order. This text will appear on a guest’s email receipt.
Fulfillment Confirmations: Customize the text that will appear on a guest’s fulfillment confirmation email.
Pre-order: Enable or disable pre-orders for catering. Use this feature if you want to give users the option of placing an order and then paying in person at your brick and mortar location. Enabling this will apply pre-order only to the catering store functionality and no other stores.
Tipping: Enable or disable adding a tip to the order. You can preset the tip percentages (10, 15, 20%) or you can enable custom tip amount that guests can adjust at time of checkout.
Blackout Dates: This is where you can add dates when catering is not available. For example, if Thanksgiving is a Blackout Date, no guests will be able to place catering orders for that date.
Catering Fees: This is where you can chose to set a flat fee or percentage of the total to be added onto catering orders. You can choose to add a fee for all orders regardless of fulfillment method, or for pick up only. Here you can also choose whether or not sales tax should be applied to the service fee.
Delivery Fees: You can choose to charge a delivery fee either “global” or “by zone.” These fees can be either flat or a percentage of the total.
- Global means that no matter where the order is being delivered, it will charge the same fee.
- Zone means you can preset delivery zones with specific fees associated. These zones appear as a dropdown in the checkout as a guest confirms their payment. To set zones, click “Add Option,” name your delivery zone, and set your fee. Add as many options as you need.
Pickup Locations: If you have multiple locations that offer catering, this is where you’ll select those locations.
New Product Defaults: Setting a new product default means that every new item added to your catering store will have those presets applied automatically. Any items already in your store will retain their current settings. Defaults include fulfillment methods, tax categories, and lead time.
Pickup and Delivery Times: This is where you can set your pickup and delivery windows for each day. This controls the pickup and delivery times available at check out. If you choose to use this feature, you’ll need to set pickup and delivery windows for each new item added to your store.
If you have any further questions about your catering store, please reach out to your Customer Success Manager.