If a guest has not received their digital gift card, there are a few ways to resend it to your guests!
Resend the original gift card code via BentoBox
- Click "Orders" on the left hand side navigation, locate the gift card that needs to be resent.
- Open the order for that gift card, then click "resend email."
- This will resend to the email on file.
Void their original gift card and send a promotional gift card
If your customer is still having issues receiving the digital gift card, you should void their original digital gift card and send a promotional gift card to either yourself or a different email address.
Click here to read our Help Center article on voiding digital gift cards.
Click here to read our Help Center article on sending promotional gift cards.