BentoBox has committed significant resources to helping our customers’ websites become more accessible, but there are additional steps a restaurant can take to further protect their business.
Outlined in this document are some action items for you to consider. This list is not exhaustive and, if implemented, does not guarantee complete protection from lawsuits. Ultimately, you should review this topic with your legal counsel to get their legal guidance.
We strongly encourage you to create an Accessibility Statement to be placed on your website. Although an Accessibility Statement does not guarantee complete protection against accessibility-related lawsuits, it can help signal to visitors that you take the issue of digital accessibility seriously.
You should work with your own legal counsel to craft this statement, but a simple Google search for “Accessibility Statement” returns many example formats. You can also see some live examples here and here.
Once you have this statement created, you can easily add it to your website with a link titled “Accessibility.”
Third Party Websites and Widgets
The vast majority of website-related ADA lawsuits target services and functionality that are transactional in nature like online ordering, gift cards, and eCommerce. These services often appear on third party websites linked from the main website or as embedded widgets within the main website.
Despite the content appearing on third party services, lawsuits have still held the restaurant itself liable. You will need to have a conversation with your third party vendors to understand what they are doing in terms of accessibility.
Accessibility & Your Responsibility
Ultimately, you have control over what appears on your website, including updates like editing menus, posting photos, and adding store items. We recommend reviewing our Common mistakes leading to website ADA non-compliance help sheet with your team.
As a reminder, your relationship with BentoBox is covered under our Subscription Agreement which you can reference to understand BentoBox's efforts and your responsibilities towards accessibility.