BentoBox’s Diner Profile provides restaurants with a high-level view of a diner’s preferences, orders, and marketing activity within BentoBox. With Diner Profile, you can click into a diner’s information and view in-depth profiles of your diner’s journey across your website, ordering stores, loyalty, and more.
Diner Profile features:
- Diner information, such as email address, phone number, address, company
- Engagement metrics, such as total spend, average check size, favorite items
- Loyalty metrics, such as rewards used and current progress
- Full order history
To look at individual diner profiles, go to your Diner Database. Diner Database allows you to keep a comprehensive look of all your diners in one place, leveraging diner metrics and introducing segmentation to the BentoBox platform.
Diner Database:
Once you click into your Database under the “Diners” navigation, you’ll be able to access each diner’s profile by clicking into each diner.
For each Diner Profile, you’ll see a section at the top with the Diner’s details, which includes:
- Email Address
- Phone Number
- Address
- Company
We have also added a series of Diner Tags based on your entire diner database:
Diner Tags |
Definitions |
VIP |
top spenders with high order frequency |
High Spender |
top spenders across all stores |
Frequent Diner |
diners with most frequent online orders |
Big Tipper |
diners with highest tip amounts |
Facebook Follower |
diners that ordered from Facebook |
Instagram Follower |
diners that ordered from Instagram |
Note: hovering over each diner tag will also show the definition
The next section is called “Engagement” and includes:
- Total Spend
- Order Volume
- Lifetime as a Diner
- Average Check Size
- Average Tip Percentage
- Average Rating (will be available starting late-Oct)
- Top 5 Favorite (or most ordered) Items
- Total Spend, Order Volume, and Last Purchase Date for each Store Type
- Online Ordering
- Catering
- Gift Cards
- Merch
- Tickets
- Private Events
The following section is labeled “Loyalty” and includes:
- Number of Rewards Used
- Last Reward Used
- Current status or progress bar towards their next reward
The last section is labeled “Order History” and includes a list of all orders with:
- Submitted Date & Time
- Order Number
- Store Type
- Fulfillment Method
- Number of Items & Order Total
At the bottom of each Diner Profile, there is a “Notes” section where you can add & save one or more notes about the diner (ie birthday, diet preferences, etc).
Diner Database Export
The Diner Database Export now includes all the metrics from the Diner Profile.
Comments
0 comments
Please sign in to leave a comment.