Diner Profiles

BentoBox’s Diner Profile provides restaurants with a high-level view of a diner’s preferences, orders, and marketing activity within BentoBox. With Diner Profile, you can click into a diner’s information and view in-depth profiles of your diner’s journey across your website, ordering stores, loyalty, and more.

Diner Profile features: 

• Diner information, such as email address, phone number, address, company
• Engagement metrics, such as total spend, average check size, favorite items
• Loyalty metrics, such as rewards used and current progress
• Full order history

To look at individual diner profiles, go to your Diner Database. Diner Database allows you to keep a comprehensive look of all your diners in one place, leveraging diner metrics and introducing segmentation to the BentoBox platform.

Diner Database:

Once you click into your Database under the “Diners” navigation, you’ll be able to access each diner’s profile by clicking into each diner.

For each Diner Profile, you’ll see a section at the top with the Diner’s details, which includes:

• Email Address
• Phone Number
• Address
• Company

We have also added a series of Diner Tags based on your entire diner database: 

Note: hovering over each diner tag will also show the definition

The next section is called “Engagement” and includes:

• Total Spend
• Order Volume
• Lifetime as a Diner
• Average Check Size
• Average Tip Percentage
• Average Rating (will be available starting late-Oct)
• Top 5 Favorite (or most ordered) Items
• Total Spend, Order Volume, and Last Purchase Date for each Store Type
• Online Ordering
• Catering
• Gift Cards
• Merch
• Tickets
• Private Events

The following section is labeled “Loyalty” and includes:

• Number of Rewards Used
• Last Reward Used
• Current status or progress bar towards their next reward

The last section is labeled “Order History” and includes a list of all orders with:

• Submitted Date & Time
• Order Number
• Store Type
• Fulfillment Method
• Number of Items & Order Total

At the bottom of each Diner Profile, there is a “Notes” section where you can add & save one or more notes about the diner (ie birthday, diet preferences, etc). 

Diner Database Export

The Diner Database Export now includes all the metrics from the Diner Profile.