Reservation Cancellation/No Show Fees

Customers using BentoBook and Clover or Stripe can now charge for late-cancellations and no-shows!

To use this new feature, restaurants must have a Clover or Stripe account connected to the Integrations page. View instructions to connect a payment processor here. Once a Clover or Stripe account is connected, enable a Booking Policy to get started.

To enable a Booking Policy, navigate to Reservations > Settings > and click into the location settings you wish to edit.

From Reservations Location Settings, toggle on the Booking Policy to customize your policy rules. Restaurant operators have the option to customize the Booking Policy for different party sizes, cancellation periods, and fee types.

Diners will now see the “Credit card required” section while booking their reservation. This includes the Booking Policy rules and the fields to capture a credit card to hold on file.

View your location’s Booking History to see guests who violated your cancellation policy. From the Booking History page, filter to include “Late-Canceled” parties, which are indicated by a red pill. 

After clicking into a Late-Canceled reservation, operators can choose to charge the guest a fee.

The Booking Policy feature is specific to Clover and Stripe, for now. We are working to add more payment processors in the future.

All reservations will be held to the Booking Policy that was in place at the time the reservation was made. Turning on or off a Booking Policy, or making changes to Booking Policy rules, will only impact future reservations.

Yes! Booking Policies are location-specific. You can have different Booking Policies for each BentoBook location.

Yes! If you incorrectly charge a guest or need to issue a refund, you can do so from the Booking History page. Click into the reservation you incorrectly charged, and you will see an option to refund the guest.