How to Complete a Closeout

The Closeout feature allows restaurant staff to reconcile checks, cash tips, and sales at the end of a shift directly from their Flex or Solo devices. This ensures accurate reporting and timely payment processing.

• Employee Closeout: Individual shift reconciliation for employees, bartenders, etc.

• Restaurant Closeout: End-of-day financial summary and credit card batch out.

• Cash Tip Declaration: Required for accurate reporting.

• Credit Card Batch Out: Sends funds to the designated bank account after Restaurant Closeout.

Employees should complete a closeout at the end of their shift to:

• Finalize sales

• Declare cash tips

• Ensure all checks are closed

1. Log In
   Use your PIN to log in.

2. Start Closeout
   Select Closeout from the left-hand side navigation under My Account

3. Check for Open Checks
   If any checks remain open, the system will block closeout.

   • You’ll be prompted to close or transfer any unpaid/open checks.

   • Select View Checks to manage them.

   • Once all checks are paid, you can proceed.

4. Enter Tips on Paid Checks
   If there are paid checks without credit card tips entered, you’ll be prompted to enter them.

   • Once tips are entered, the checks will close automatically.

5. Declare Cash Tips
   After all checks are closed, you’ll be prompted to declare cash tips.

   • This value is self-reported.

   • You’ll then see a summary of your shift, including sales, tips, payments, and more.

6. Complete Closeout
   Select Complete Closeout to finish.

   • You can print a summary if needed.

   • If changes are needed, a user with the appropriate permission can select Edit & Restart Closeout (must be done before the Restaurant Closeout is completed).

Restaurant Closeout is required to:

• Finalize the day’s financials

• Batch out all credit card transactions

• Ensure funds are sent to the merchant’s bank account

1. Log In
   Use your credentials to access the system.

2. Access Closeout
   Select Closeout from the left-hand side navigation under My Account

3. Ensure all Checks are Closed

   • All checks must be paid and closed.

   • If tips are missing, enter them to close the check.

4. Declare Cash Tips

   • If checks are assigned to this user, they’ll be prompted to declare cash tips.

   • If no checks are assigned, this step will be skipped.

5. Batch Out

   • Once all checks are closed and cash tips are declared, select Complete Closeout.

   • This triggers the batch out process and generates a printable summary.

Q: Can anything block a Restaurant Closeout from happening?
A: The only thing that can block a Restaurant Closeout is an open check. All checks must be paid and closed before the closeout can be completed.

Q: What happens if an employee forgets to close a check?
A: If the check is paid, the system will prompt the employee to enter tips before continuing with the closeout.

Q: Can checks be transferred between employees?
A: Yes, employees can transfer checks to another team member before completing their closeout.

Q: Can employees go back and edit declared cash tips after submitting their closeout?
A: Yes. After submitting closeout, a user can select Edit & Restart Closeout and adjust their declared cashed tips. This should be done before exiting the Closeout screen or creating a new check. If this user does not have Reopen Closeout permissions, they will need to enter the PIN of a user that does. Reopening an employee closeout can only be done before Restaurant Closeout has been completed.

Q: Can an employee skip declaring cash tips?
A: No. A value must be entered, even if it’s zero, to proceed with closeout.

Q: Is it possible for someone else to declare cash tips for an employee?
A: No. Only the employee can declare their own cash tips using their individual login credentials.