Otter POS Integration - FAQ

What payment processor is used as part of the Otter Integration with Clover Hospitality by BentoBox?

For the Otter Integration, we do not integrate with your POS payment processor.  As such, you must be enabled with Clover, Square or Stripe, which is set up in your platform when initially setting up your Online Ordering account.

Do my fees still work with the Otter Integration?

These will be created as items within the corresponding menu in Otter. Currently, we are only able to support flat fees. We do not support % fees within the backend while integrated with Otter. Refer to our Otter Integration Setup Article for detailed instructions.

How do my menu items in Otter get added to an online ordering menu through Clover Hospitality by BentoBox?

Once you enable the Otter Integration (activate it from the platform and publish the menu within Otter), we will pull in your Otter menu items, but your actual menus within the backend will need to be created with those newly synced items. Click here to learn how to create a menu.

I have dine-in enabled in my platform; does that work with the Otter Integration?

Yes!

How does order printing work with the Otter Integration?

• If you are  integrated with a POS, Otter defers to the POS printer settings. If using Otter solely as an online ordering aggregator without a POS, you can/should have an Otter specific printer.

• Scheduled orders will hold until the established prep time is reached. The Otter Order Management system has a section specific to scheduled orders.

How does inventory management work when integrated with Otter?

Otter has the ability to manually 86 items. An individual item can be Available, Unavailable Today, or Unavailable Indefinitely. This is an upgraded feature to have a self service menu. Otherwise, you will need to message the Otter support team to 86 items. Link to the Otter Pricing Page.

Here are some additional resources from the Otter help site, specific to menu management:

• How do I update my Menu?

• What information is required for menu edits?

• How long do menu edits take?

What are the different setups I can use for this integration? 

• If you are already using Otter for order management, you’ll use the Otter tablet setup - one tablet that centralizes all OO sources 

• If you  aren’t already using Otter for order management, you’ll likely use a POS integration - pushing checks into the POS, and all orders will be managed in the POS