What payment processor is used as part of the Otter Integration with BentoBox?
For the Otter Integration, we do not integrate with your POS payment processor. As such, you must be enabled with Square or Stripe, which is set up in your BentoBox platform when initially setting up your BentoBox Online Ordering account.
Do my BentoBox fees still work with the Otter Integration?
These will be created as items within the corresponding menu in Otter. Currently, we are only able to support flat fees. We do not support % fees within BentoBox while integrated with Otter. Refer to our Otter Integration Setup Article for detailed instructions.
How do my menu items in Otter get added to an online ordering menu through BentoBox?
Once you enable the Otter Integration (activate it from the BentoBox platform and publish the menu within Otter), we will pull in your Otter menu items, but your actual menus within BentoBox will need to be created with those newly synced items. Click here to learn how to create a menu.
I have BentoBox dine-in enabled in my BentoBox platform; does that work with the Otter Integration?
Unfortunately, at this time, we do not support the dine-in option with the Otter Integration. When your restaurant is enabled for the Otter Integration, this option will be disabled in the BentoBox platform.
How does order printing work with the Otter Integration?
- If you are integrated with a POS, Otter defers to the POS printer settings. If using Otter solely as an online ordering aggregator without a POS, you can/should have an Otter specific printer.
- Scheduled orders will hold until the established prep time is reached. The Otter Order Management system has a section specific to scheduled orders.
How does inventory management work when integrated with Otter?
Otter has the ability to manually 86 items. An individual item can be Available, Unavailable Today, or Unavailable Indefinitely. This is an upgraded feature to have a self service menu. Otherwise, you will need to message the Otter support team to 86 items. Link to the Otter Pricing Page.
Here are some additional resources from the Otter help site, specific to menu management:
What are the different setups I can use for this integration?
- If you are already using Otter for order management, you’ll use the Otter tablet setup - one tablet that centralizes all OO sources
- If you aren’t already using Otter for order management, you’ll likely use a POS integration - pushing checks into the POS, and all orders will be managed in the POS
How much does it cost to integrate with Otter?
For customers using Otter and only BentoBox (no other Online Ordering services like UberEats, DoorDash, etc.) there is no charge. Newly boarded customers will be required to provide a credit card within Otter being that the no cost partnership is treated as a discount code. The card will never be charged unless upgraded functionality is authorized within Otter.