Print orders without the work. BentoBox improves your workflow and streamlines order prep by printing thermal tickets for easy use in the kitchen. Simple, direct, automatic.
Note: Our printer integration offering is currently in beta, with support for one model: the Star Micronics TSP654II with CloudPRNT. We will support additional models in the coming weeks.
Benefits of a Printer Integration
For restaurants using Bento Ordering to manage pickup and delivery orders, enabling a printer integration saves time, simplifies the order prep process, and improves order accuracy. It also drives more repeat customers by delivering a better order experience to diners: orders are prepared on-time, and as requested.
How Our Printer Integration Works
With a printer integration, orders are sent directly from order checkout, to BentoBox, and then to your printer. But this all happens automatically. No work is required from your staff to enter the order into your POS in order to fire a ticket. We monitor upcoming orders and print them as soon as it’s time to prepare the order. By also activating Autopilot, you simplify the order process so your team doesn’t have to monitor update order status on a tablet, either. We’ll mark orders as begun to diners once they enter prep time and then as ready at the order's prepare-by time, automatically.
Frequently Asked Questions
What printers do you integrate with?
BentoBox currently integrates with the Star Micronics TSP654II printer model with CloudPRNT.
Note: We are currently working to add new printer models to our integration list, so check back here over time for an updated list.
Where can I purchase the printer?
You can purchase this model here.
Is there a fee for integrating Bento online ordering with a thermal printer?
No, there is no fee for integrating your printer with BentoBox. You do, however, need to purchase your own printer.
In order to activate the BentoBox printer integration for online ordering, make sure that your printer is placed near an ethernet router or hub with a wired connection. If you do not yet have this printer, you can purchase one here. You will also need an ethernet cord (category 5 or higher) to connect your printer to the router, which you can purchase here.
Note: Tell Your BentoBox Account Manager if you plan to add a printer integration.
Please reach out to your Account Manager or your Onboarding Manager when you’ve made the decision to purchase and integrate your printer with BentoBox. They’ll give you access to your printer settings screen and provide you with server URL required to connect your printer with online ordering. If you’re not sure who to reach out to, you can send an email to firstname.lastname@example.org.
Your email should include:
- How many locations and which locations you want to connect
- How many printers you plan to connect for each location
- # of receipts you’d like to print for each printer
Table of Contents
a. Retrieve your printer’s IP address
b. Enable cloudPRNT to print from Bento Ordering
c. Finalizing your printer's connection
Note: If your printer is already connected to the internet using an ethernet cable, skip to step 2.
For more information visit: Printer Integration FAQs