Reservations and Waitlist is our newest solution for table service restaurants who want the ability to:
Accept online bookings through multiple sources without slowing down FoH operations
Manage waitlist and reservation bookings without relying on manual processes with pen and paper
Quote accurate wait times to provide a better guest experience
Turn tables faster. Empty tables mean less revenue
Maximize cover counts to ensure peak profits are realized
Own your guest book data and communicate with diners directly to deliver exceptional guest experiences
In order to use the full functionality of the Reservations and Waitlist products, your business must have an iPad to download the Bento Book app from the App store (Learn More).
The Bento Book iPad app is NOT available for Android devices and is not available in the Google Play store
The BentoBook Lite mobile app can be used with either iPhone or Android devices and is available in the Apple App store and/or Google Play store
Note: these products can be accessed through the iPad or mobile apps only; web portal access is not available at this time.
Digital waitlist management from a mobile phone or iPad- Earn trust by providing guests with more accurate wait times
Visual, customizable floor plan that allows for multiple spaces (upstairs, downstairs, outside, bar)
Server shift management: ability to schedule servers on overlapping shifts; rotate servers to equalize tips/workload
Assign parties to specific tables; track status of each party to quote accurate wait times with table seating timer
Two-way SMS communication & notifications
Capture guest data in the guest profile system with a stored repository of data viewable to FOH and the server
Enter notes (eg, anniversary, free text) and tag guests as VIP, first-time, etc.
Share guest book across multiple locations
Ability to connect a Bluetooth thermal chit printer to automatically print guest notes, tags, and more for servers
Online booking where guests can book on a website and create, change, or cancel reservations
Capacity management with the ability to throttle and hold table inventory for walk-in guests
Reserve with Google integration
*If you are under the Waitlist plan only, and want to learn more about our digital booking experience, click here.