Store Orders
How to manage store orders
When customers place an order in your store, it will appear in the Orders section of the backend. To view your store’s orders, log in to the backend a...
Chargebacks: How Stripe and Square Manage Disputes
This article outlines how payment processors Stripe and Square each manage chargebacks. The educational information below is meant to help you fight a...
How to filter and export store orders
You can filter and export a list of all orders done and completed through Clover Hospitality by BentoBox. If you have multiple product types (Gift Car...
Store Email Notifications
Emails are automatically sent from Clover Hospitality by BentoBox based on the stage of the order . In order to setup those notifications, please go ...
How to fulfill orders in Clover Hospitality by BentoBox
When you mark an item as fulfilled, this means 2 things: This removes the alert notification within the backend Your customer will get a confirmation ...
How to issue refunds in Clover Hospitality by BentoBox
You may occasionally need to issue refunds for gift cards and e-commerce orders. To do so, just follow the steps below. Log in to the backend and clic...
Order History Export: How to Download Orders vs. Items
As of September 23, 2020, users can choose to export orders at the Order-level or Item-level for all of the following:Â Pickup, delivery, and/or dine-...
Orders page management
When orders are placed in your store, they will appear in the Orders section of the backend.  In the video that follows, we'll walk through how to vi...