This article reviews settings that can be configured per location within Bento Ordering. It also touches on managing menus and updating menu hours for a location.
Store business information
Each active location for Bento Ordering automatically pulls in business information from your location box. This includes:
- Phone Number
Your Name, Address Phone Number or (NAP) is displayed to guests viewing your store, and it is used in notifications to guests after they place an order.
Menu Hours: This section allows you to visualize and edit the times that each of your menus tied to your location appear within your store and are available for guests to order from. Click here to learn more about menu hours.
Scheduled Closures: Use this tab to manage planned closings — for both partial and full days for the location. Scheduling a closure ensures that your guests cannot submit an order for a time when you cannot fulfill it. Click here to learn more about scheduled closures.
The following settings directly affect how a location will receive and manage orders. It is important to fully understand how each setting functions before making changes. Additional links to more detailed articles are listed next to each setting.
The store’s Current Store Status indicates if location is currently accepting any new orders. This is controlled by the button under the label “Manual Store Closure”. This can be turned off when an unexpected closure happens. Click here to learn what to do when you need to temporarily turn off your store.
Autopilot: This advanced feature is used when a POS integration is used. Full details here.
Default Order Prep time: This is used to estimate how long, on average, each order takes to prepare. This default value can be temporarily overwritten on the Live Orders page during busy periods, using the “Adjust Current Prep Time” dropdown. Full details here.
Point of Sale (POS): In order to send order information to your POS system, this setting must be set to ON. Full details on Square POS integration here and Itsacheckmate partnership here.
Timezone: Using the address of your store, this is set automatically and affects your menu hours and closure times. All guests viewing your store place orders relative to this timezone value.
URL: This value is set by the slug on the Location Box for this location. It is non-editable in Online Ordering.
Location Description: Use this field to add additional text visible to guests when they are viewing this specific location.
Pickup Instructions: Include instructions that will appear on your guest checkout pages and within email confirmations.
Tipping: Turn on this toggle if you’d like to enable tipping options for this location at checkout.
Checkout Modifiers: You can optionally ask your guests if they would like utensils for their order.