Bento Ordering is an add-on that allows you to accept online orders for pickup directly on your website. These incoming orders are accessible from the BentoBox backend. Orders can be accepted and their status updated manually here — or automatically if a Point of Sales (POS) integration is in place. The platform also takes care of sending guest order updates via SMS and/or email communication.
To accept online orders, you will need to have a valid payment processing account through Square or Stripe connected. You will also need a live store URL and a Store Name within Store Settings.
Like other eCommerce products within BentoBox, order sales will be processed through Square or Stripe. You can choose which provider to use for Bento Ordering.
Don’t have an account set up yet?
- Click here to learn how to set up a Stripe Account
- Click here to learn how to set up a Square Account
Which POS Systems are supported by Bento Ordering?
Bento Ordering connects directly to Square POS and offers a partnership with ItsaCheckmate to connect to over 20 other POS solutions.
If you use a POS connection, orders will print via your POS system and do not require any additional hardware.
If you are using a Square POS system, make sure your app is up-to-date (at least version 5.20) in the App Store. Bento Ordering works best with a Square Stand.
In order to access Bento Ordering to edit your settings and/or manage orders manually, you need to use a website browser that meets these requirements.
If you are using a Square POS integration, check this list of Square-recommended hardware.
If you ARE NOT using a POS integration, there are two configurations that BentoBox recommends depending on if you plan to print your orders:
1. Manually Managing & Not Printing Orders
If you plan NOT to print orders, Online Ordering works best with any Wi-Fi enabled or LTE enabled tablet device.
This device should always have access to a power source and be oriented vertically. BentoBox also recommends considering a stand for your tablet (e.g. Abovetek Stands)
2. Manually Managing & Printing Orders
Printing your orders manually for Bento Ordering means you’ll use your device’s native printer dialog. This means any printer that is currently configured to print from an internet-enabled device will allow you to print online orders (i.e. if you can print this page, then you can print from online ordering in the same way).
If you plan to print orders, Bento Ordering works best with any Wi-Fi enabled or LTE enabled tablet device. BentoBox recommends using a thermal or impact printer that is Wifi or Bluetooth enabled.
Models like the Star Micronics TSP650II, or SP742 BTi are configured to allow iOS, Android, and PCs to connect and print orders after being connected to your hardware.
Please refer to your printer’s manual for connecting, setting preferences, and troubleshooting common printer issues.