Managing Orders

Managing Orders Overview

This section of BentoBox's Takeout & Delivery includes the following pages: Pickup & Delivery: Here you can monitor in real-time all new, incoming o...

Takeout & Delivery: How to report on your order sales

In this article we’re going to make it easy to find trends with your order sales. You’ll be able to answer: Who are my highest spenders? What’s my ave...

Order Pacing is a feature of BentoBox's Takeout & Delivery that gives restaurants the ability to set a cap on the number of orders that can be fulfi...

Takeout & Delivery Upsell Overview

Upsell is a free feature enhancement for Takeout & Delivery customers. Upsell allows you to offer additional menu items to diners, directly in the car...

QR Code Order & Pay Overview

QR Code Order & Pay provides fast, safe, and simple contactless ordering and payment for tables at quick-service and full-service restaurants. QR Co...

Starting Pickup & Delivery Orders

(Click here if you are using Autopilot) When a pickup or delivery order is received, it will appear in the “Pickup” or “Delivery” in the Pickup & Del...

Pickup & Delivery Page

The Pickup & Delivery page is where you can view incoming orders for pickup and/or delivery in real-time and update order status. Orders are displayed...

Order History Page

This article walks through Order History, a place where you can see a log of all orders that have come in across pickup, delivery, and dine-in for you...

Scheduled Closures

If there are certain dates that you expect to be closed (e.g. winter holidays, or 4th of July) you can add a closure within each of your locations. To...

If you run out of an item listed in your store, it’s easy to temporarily "86" (remove) it from your location in the BentoBox backend. When items are m...

Low Inventory Items

Low Inventory is a feature that helps restaurants mark quantities for items that typically sell out across pickup, delivery, and dine-in orders. Resta...

How to use Autopilot

Autopilot is a feature of Online Ordering that is turned on with a point of sale (POS) integration or a printer integration with BentoBox. This sett...

Managing scheduled orders: how to disable later orders

By default, Bento Ordering allows you to accept scheduled orders up to 7 days in advance. If you would like to disable that ability to accept schedule...

How to cancel an order or issue a refund

BentoBox's Online Ordering requires all cancellations and refunds to be initiated by restaurants. Guests cannot independently cancel their order. If ...

How do I turn off my store temporarily?

In case you need to turn off your store immediately, follow the instructions below. Please note that this will stop you from receiving new orders unti...