Bento Book
Adding a reservation on the iPad
You can manually add a reservation on the Bento Book app by following these steps: Click the + Book button at the top right corner. Following the scre...
Canceling a reservation or marking a party as 'no show'
The status of a booking can be modified within the Book app. To cancel a reservation or mark the party as a no-show, navigate to the parties list and ...
Downloading the Bento Book app and technical specifications
Bento Book can be downloaded directly to your iPad via the App Store . Bento Book is a native iOS Application. To help you get started, we've outline...
Log in to Bento Book
Once you have downloaded the Bento Book App on your iPad, please follow the below instructions: Open the Bento Book app  Enter your username and passw...
Setting up hours of operation and shift schedule (iPad App)
'Hours of operation' are your venue's opening and closing times. They do not necessarily represent your booking hours (the time frame you would like t...
Main Menu and Settings
The main menu can be accessed at any time by selecting the three bars in the top left corner. To access settings, open the main menu and select "Setti...
How to connect and set up a chit printer
Bento Book can be paired with a Bluetooth thermal chit printer to automatically print guest notes, tags, and more for servers. We recommend the Epson...
Table States
Table states are color-coded table states that make it easy for your host to know exactly what is happening on the floor.  There are 4 'table states' ...
Combining Tables
You may need to combine tables. Below are 2 examples of when you may need to combine a table and instructions on how to do so. A large party arrives a...
Introduction to Capacity Control and Table Inventory
Managing table inventory can be daunting! However, if set up correctly, it can be a great tool to optimize traffic in the restaurant, fill more seats,...
Capacity management - Assistant
The assistant can be found at the top of the following pages: ' Capacity Control Template ' via Settings 'Capacity Control' via the Main Menu Here you...
Setting up default table turnover times
Table turnover times are used throughout the system to calculate table availability (including wait times). These numbers should be as accurate as pos...
Modify daily capacity template (create capacity exception)
If you want to temporarily turn off the ability for guests to make reservations from your booking widgets (via your website or Facebook page). Please ...
Organizing / sorting your party list
There are 5 unique ways to view your party list: Intermixed: chronological list of all upcoming reservations and wait parties. Split screen: upcomin...
Modifying shifts (hours of operation) on a specific day
If you want to temporarily turn off the ability for guests to make reservations from your booking widgets. Please follow the below instructions: Click...
Troubleshooting - iPad(s) out of sync. 'Get All Operation Data' (iPad App)
Double-press the home button to bring up the running app list Gesture the Bento Book app 'up' off the screen to kill it Reopen the app and let it fini...